Internet Support
  message center
Message Center FAQ
Message Center Help
Cable tv support
E-Statement
Web mail
Computer Lease Program
 
dial tones
  website compass
e-newsletter
 
 
 
 
 
 
 
     
Message Center Help  
   
Using NVC's Message Filtering Service  
Access Your Personal Message Center
Check Your Message center for quarantined mail
Configure the settings
Monitor your message center
Notifications of Quarantined email
questions?
 
   
Access Your Personal Message Center  

1. You will receive an activation notice that contains password instructions for accessing your Message Center with a link to the login page. To log in, enter your NVC email address and password. Log in at www.nvc.net/mcenter.html. If your login fails, you will be provided with instructions for how to retrieve your password.

2. After you log in, you will arrive at your personal Message Center where you can see if suspicious messages have been quarantined. You are the only one that has access to this password-protected site.
back to top

 
   
   
Check Your Message Center for Quarantined Email  

For any messages quarantined as junk email, you can:
1. Read the sender and subject of the suspicious messages, and select messages to DELETE or DELIVER. To delete or deliver messages "in bulk", select any messages using the checkbox next to each message or use the one checkbox in the header to select/unselect them all at once.

2. Read the body of the message by clicking on the subject line. You can then delete or deliver after you determine if the email is junk or legitimate:

 
     
 

Delete: Deleting the message will keep it from reaching your inbox. The message is moved to the Trash where it will expire after 14 days from when it first arrived in your Message Center.

Deliver: Legitimate email should be delivered to your inbox. After you deliver the email, you'll receive a message asking whether to "approve" the sender and add to your Approved Senders list - approving this will prevent future messages from that address from being quarantined in your Message Center.

Note: Delivered messages are also moved to the Trash once they are forwarded to your inbox.

 
back to top  
   
   
Configure Your Settings  

You can adjust your settings at any time to better suit your personal preferences.

At the top of your Message Center, click the link for the service you wish to configure. The link will display a green or red button to show whether the service is active or inactive, respectively.

Junk Email
Click the "Junk Email" link; this is the pre-set to ON to activate basic filtering. If you do not want any filtering done, you may turn Junk Email filtering OFF.

You can, additionally, customize personal settings by clicking the following titles:

 
   
 

Filter Categories: Filter out potentially offensive email topics like "Get Rich Quick", "Sexually Explicit", "Racially Insensitive", and "Special Offers". This setting heightens the sensitivity towards these specific categories.

Filter Sensitivity: Junk Email filters are pre-set to Lenient. We recommend you monitor how much legitimate email is quarantined and adjust your filter sensitivity accordingly to your comfort level, especially after you have "Approved" any critical senders beforehand.

Blocked and Approved Senders: You can block or approve any senders ("user@company.com") or domains ("company.com") by entering addresses manually. (Note: most professional spammers change their addresses often, making it difficult to block specific junk email senders with this setting).

 
   
Virus Protection
All of your messages are scanned for viruses. If a virus is detected, it is quarantined in your Message Center and you will be sent an email notification. Virus protection is pre-set to ON. We recommend having virus protection always turned on for safety.
back to top
 
   
   
Monitor Your Message Center
Initially we suggest you monitor your Message Center often. The junk email filters "remember and learn" from your interaction, and become more accurate with time. You can approve or block senders and adjust the filter tolerances to make the service more effective.
back to top
 
   
   
Notifications of Quarantined Email
You will receive a periodic notice of all junk mail held in your Message Center. You can visit your Message Center to review them, or take no action and the quarantined messages will be automatically deleted after 14 days.
back to top
 
   
   
Questions or Technical Problems
Review the FAQ page or contact out technical support team
back to top